Refund and Returns Policy

Returns

If you would like to return any goods to us for any reason, please notify us within seven working days by email sales@thirdhandmobility.co.uk or by post to our head office at the address below.

Third Hand Healthcare Ltd

Unit 9 Romans Business Park
East Street
Farnham
Surrey
GU9 7SX

It is your responsibility to return the goods to us in a safe and proper manner and pay all costs. We do recommend that you use a service that requires a signature upon delivery. If you would like us to collect the goods, then this would be possible.

Upon inspection of your returned goods, if they are found to be unused, not damaged, and in the original packaging, we will offer a full refund minus collection charges if applicable.

Please note that we are unable to exchange or refund certain items due to hygiene reasons or if the item was specifically made.

Warranty

If you discover a fault with your product, please get in touch with our Customer Services Team. A replacement product will be dispatched to you straight away.

Warranty periods are shown in the User Manual supplied with the product.

If your fault is not covered under the product warranty, where possible, we will present you with options to resolve the problem.