VAT Information

Where the product qualifies for VAT relief, we will show two prices, one with and one without VAT added.
Some products are not eligible for VAT relief, and these products are always listed with VAT Inclusive prices – this means that the price you see is the price that you pay (unless your order is to be delivered outside the UK mainland).
Goods that are dispatched to addresses outside of the UK are generally not subject to VAT. When ordering goods from Third Hand Healthcare Ltd for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. You must pay any additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.
If you are having problems whilst trying to place an order, then don’t hesitate to get in touch with our Customer Services Team, who will be able to assist you.

  • If you are eligible for VAT relief and if you complete our online declaration form, you will not be charged VAT where exemptions are available.
  • If you do not complete the form, or you are not eligible for VAT relief, we are obliged to charge you the full 20% VAT on the whole of your order.
  • Not all of our products are eligible for VAT relief, so we are obliged to charge VAT for those products even after you complete this form.
Useful Links to the HM Revenue & Customs pages about VAT exemption: